Shipping & Returns

No one likes waiting for goods to arrive!! At KiwiCachers we not only understand the importance of speedy delivery but we also pull out all stops to make sure it happens. It most cases we will dispatch goods either on the day of purchase or day following purchase and in most cases within New Zealand you can expect your goods in 1-2 days from purchase. NOTE: Orders made on Thursday or Friday may not arrive until Monday.

Our shipper of choice is NZPost. All orders are normally shipped Economy Tracked. We use NZPost to keep your costs to a minimum. If you want to upgrade shipping to a Courier service then please purchase the courier option here. We ship at the following rates:

Dunedin & Mosgiel Area – If you wish we will deliver personally – this will give us a chance to meet new cachers.

Delivery Targets:

• Economy Tracked: Up to three (3) workings days.
• Courier: Next working day between major towns and cities.

International (all other countries)

Prior to payment of your order our team will be alerted and a shipping price emailed to you. At this stage you may then choose whether to proceed with payment.

Tracking

If you wish to have your order sent by trackable courier please contact us prior to placing your order.  Tracking is standard with New Zealand orders.

Missing Orders – Package hasn’t arrived?

If your order hasn’t arrived within 4 days (NZ) and 10 days (International) please email sales@kiwicachers.nz. If we find that the package has been lost a replacement item will be dispatched immediately and we will make a missing goods claim with the courier provider.

Broken Orders – Goods damaged?

If your package has decided to self-destruct at some stage after leaving our store please email sales@kiwicachers.nz and we will arrange for a replacement to be sent immediately. We require any damaged goods to either be returned to us or digital photographs of the damage to be sent to sales@kiwicachers.nz.

Return Address

KiwiCachers Limited
56 Aytoun Street
Shiel Hill
Dunedin